The focused service

How at the same time to maintain quality in all directions?

Emails & Tickets

Email support at AssistBro is way to save time and get all customers' requests fulfilled fast and in a professional manner.

Live Chats

We maintain your customers and website visitors well informed with answers to their questions, and quickly provide solutions to their issues.

In-/Outbound Calls

Our specially trained agents at AssistBro Call Center
will resolve your customers' issues in a prompt and explicit mode.

Client Verification

AssistBro is fully aware about requirements in regard with Know Your Client, Anti-money laundering policies and can expertly verify your clients.

Good work indicators

Based on our work experience, indicators which need to hold on geek level for good workflow are given below.
Decline in service quality on your product, can push problems with effect of accumulation, 10 complaints solved by 1 hour - create feeling about customer care, 10 complaints which aren't solved by 1 day - create fraud feeling.

100% Complete (success)
100% Complete (success)
100% Complete (success)
100% Complete (success)

What We do

How to stay focused on your long–term goals, and not to lose in quality customer support?

Support package:

Any company that seeks to gain a leading position among its competitors is obliged to provide its customers with qualified round-the-clock support. Nowadays, support services are used in any new or existing online business. Even if most of your business is offline, people prefer to get information about your product online using live human support.

You benefit from:

  • - professional agents with expert knowledge in certain verticals;
  • - disposal all year round, every day;
  • - 3 years of experience;
  • - strong customer privacy protection;
  • - quick adaptation and integration;
  • - monthly reporting;
  • - increase in sales and ROI;
  • - customers satisfaction growth;
  • - decreased chargeback rate.

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Compliance package:

In Compliance package, we offer full client verification, documents check, requirements explanations, and client communications.

Fraudsters now use false personal data more frequently than ever. Companies are facing with the serious task to verify their users and fight this phenomenon.

Partnering with AssistBro is an easy way to comply with governmental regulations on Know Your Customer (KYC), Anti Money Laundering (AML) and Fraud Prevention. We will make sure that your clients government-issued IDs have all the visual security elements, data, and other features of an authentic document; this data is consistent and complies with worldwide standards. We offer a 24/7 service that handles any fallback verifications.

You benefit from:

  • - professional agents with expert knowledge in certain verticals;
  • - disposal all year round, every day;
  • - 3 years of experience;
  • - strong customer privacy protection;
  • - quick adaptation and integration;
  • - monthly reporting;
  • - increase in sales and ROI;
  • - customers satisfaction growth;
  • - decreased chargeback rate.

Learn More

Risk package:

In Risk package, we offer potential risk customers analyze, chargeback prevention, fraud monitoring, risk assessment.

Professional customer support work helps to avoid and prevent appearing of Chargebacks. AssistBro helps companies comply with regulatory requirements, including KYC and AML, reduce fraud, ensure safe customer service and shorten the amount of unsatisfied customers filing a claim in their banks.

You benefit from:

  • - professional agents with expert knowledge in certain verticals;
  • - disposal all year round, every day;
  • - 3 years of experience;
  • - strong customer privacy protection;
  • - quick adaptation and integration;
  • - monthly reporting;
  • - increase in sales and ROI;
  • - customers satisfaction growth;
  • - decreased chargeback rate.

Learn More

Our Pricing

  • BASIC PLAN
    monthly
  • from $800
    (monthly minimum)
  • 1 agent assigned
  • 2$ per interaction
    (up to 1000 support interactions)
  • 5$ per client verification check
    (up to 200 clients)
  • 3$ per each fully verified client
    (up to 200 clients)
  • 11$/hour – any task by dedicated manager
  • ENHANCED PLAN
    monthly
  • from $1600
    (monthly minimum)
  • 2-3 agents assigned
  • 1.5$ per interaction
    (from 1000 to 2500 support interactions)
  • 4$ per client verification check
    (from 200 to 500 clients)
  • 3$ per each fully verified client
    (from 200 to 500 clients)
  • 10$/hour – any task by dedicated manager
  • 4.5$ per call *
  • ULTIMATE PLAN
    monthly
  • from $2500
    (monthly minimum)
  • Unlimited agents
  • 1.2$ per interaction
    (more than 2500 support interactions)
  • 3$ per client verification check
    (more than 500 clients)
  • 3$ per each fully verified client
    (more than 500 clients)
  • 7$/hour – any task by dedicated manager
  • 4$ per call *
  • Chargeback prevention, risk analysis, fraud reduction, customer inquiries control

Plug and Begin

Writing of the schemes of communication with clients, training of personnel and establishing work flow

— or —

1

Contact us

Make Contact


Say hello and describe your business type.

2

Proposal

From Problem


Focused on problem, advanced search a root of problem.

3

Contract

To Solution

Leaning on your need, considering needs of your clients, select optimal solution

4

Integration

And Integration

Introduction in work, start support, creation of metric-points for reports.

Our skills - your tools

Our staff is already able to work with a variety of ready-made tools
Your cost for human resource training is equal to zero

How to understand our prices?
How to work with us?

Fill a form below, and we will learn your question, then we will present options "How to solve it"

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